Create an optimal customer journey with Customer Identity and Access Management
Make sure your customers can access your (online) services in a user-friendly and secure way. On this page, you will discover how to do that.
Customers drop out due to friction
Customers do not only expect a personal approach, but also demand that they can arrange everything at the push of a button. However, cumbersome measures based on laws and regulations create additional actions that slow down and complicate the customer journey. The resulting friction can be a reason why your customers drop out and choose alternatives.
CIAM enables your organization to use client data in a secure and user-friendly way to optimize your services.
Create the optimal customer journey with CIAM
CIAM enables a seamless registration and login process that communicates your brand. And provides you with a unified customer view.
Integrate your various customer-focused channels
CIAM integrates the various customer-facing channels, such as customer portals, websites and apps. This enables a seamless registration and login process that represents your brand.
Comply with privacy laws and regulations
CIAM helps your organization manage customer data properly, making you demonstrably compliant. For example, by allowing customers to modify their own consent regarding data sharing.
Realize a personalized customer experience
CIAM enables your organization to use information about your customers to achieve better service and a higher conversion rate.
Be sure that your customers are who they say they are
As an organization, you always want to make sure that your customers really are who they say they are. CIAM reduces the risk of account abuse, by fraud detection and multi-factor authentication functionalities.
Our CIAM approach
Based on our years of experience with CIAM implementations, we know that organizations, both large and small, don't really know where to start. Avoid reinventing the wheel yourself. As a company, you want to focus on your core business, but at the same time keep up with the latest trends. In close collaboration with our technology partner, we can support in this way:
“With CIAM, the challenge is to recognize your customer as soon as possible in a reliable manner, without chasing them away to your competitors, so you can offer personalized services. IAM is more about security and access control.”
Our Customer Identity and Access Management team
Based on our years of experience with CIAM implementations, we know how to lead organizations to their goals.
Our technology partners
We work with innovative parties who have proven themselves and are recognized by analysts, such as Gartner and Forrester, as leaders in their field. In the area of Customer Identity and Access Management, these are the following partners:
Okta is one of the leading partners with whom we collaborate in Customer Identity and Access Management. In 2021, Forrester named Okta Leader in “Identity as a Service for Enterprice Forrester Wave”, where Okta achieved the highest scores in de categories “Strategy” and “Current offering”.
ForgeRock is one of our leading partners that we work with in the area of Customer Identity and Access Management. Grabowsky is a ForgeRock Accredited Delivery Partner. In 2020, ForgeRock was named a Leader in the Gartner Magic Quadrant for Access Management.
OneWelcome is our newest partner with whom we work together in the field of Customer Identity and Access Management.
OneWelcome is the leading European provider of cloud-based identity and access management (IAM) for external user groups. Its IAM platform enables organisations to provide external identities with secure and easy access to their online services and apps.
Award winning team
We collaborate with leading partners in their industry to complete the Digital Identity roadmaps of organizations in a technologically optimal way. We have won the following awards, due to our innovative approach and large number of customers:
Would you like to know more about the value of Customer Identity and Access Management?
Discover how CIAM can help your organization realize an optimal, personal and safe customer journey.